Company FAQ
You are welcome to visit our 33-acre production park in Hebei at any time. Please book a time with our sales representative in advance.
欢迎随时参观我们位于河北的 33 英亩生产园区，参观前可提前与您的销售代表预约时间。
Yes. Our sample house is located inside our Hebei factory park, and you are welcome to visit at any time.
有，样板房就在我们河北工厂园区内，欢迎随时到场参观。
Send your requirements, receive quotation, confirm drawings, pay deposit, production, pay balance, shipment.
提交需求 → 收到报价 → 确认图纸 → 支付预付款 → 生产 → 付清尾款 → 发货。
Yes. We provide commercial invoice, packing list, certificate of origin and other documents required for customs clearance.
可以，可提供商业发票、装箱单、原产地证等清关所需文件。
We provide instant online remote support by email, covering fault diagnosis and spare parts supply, with continuous service for all delivered projects.
提供线上邮件即时远程技术支持；包含故障诊断、备件供货，持续服务已交付项目。
Yes. Insulation, heating and sealing can be configured according to your local climate.
可以，保温、采暖与密封可按当地气候配置。
Our folding container house can be installed in just 20 minutes, while detachable and flat-pack models typically take 2 hours with a small team.
折叠箱 20 分钟即可装好；可拆装款和快拼款通常一个小团队 2 小时完成。
Standard sizes include 6m x 3m and 12m x 3m. We also offer full customization for dimensions, layout, color, and accessories.
常规尺寸有 6m×3m 和 12m×3m，尺寸、布局、颜色、配件均可定制。
Yes, we export to over 80 countries. We provide FOB Tianjin port delivery and can assist with shipping arrangements.
支持。产品出口 80 多个国家，提供天津港 FOB 交付，可协助安排运输。
Absolutely. We offer OEM/ODM services including size, color, door/window positions, interior layout, and electrical systems.
可以。提供 OEM/ODM 定制：尺寸、颜色、门窗位置、内部布局、电气系统均可按需定制。
Please contact us via WhatsApp or email. We welcome distributors and agents worldwide and offer competitive dealer pricing.
请通过 WhatsApp 或邮件联系我们。欢迎全球经销商、代理商合作，享受有竞争力的经销价。
Standard products typically ship within 15-20 days after order confirmation. Custom orders may require 25-35 days depending on complexity.
标准产品订单确认后 15-20 天发货；定制订单视复杂度 25-35 天。
We provide a standard 1-year warranty on structural components and offer lifetime technical support for all our products.
结构部件标准保修 1 年，全系产品提供终身技术支持。
Our default loading port is Tianjin Port. Other ports can be discussed case by case.
默认发货港口为天津港，其他港口可具体商议。
Yes. Frames, sealing strips, hardware and other spare parts can be supplied separately with a standard lead time of 7-15 days. Shipping parts together with the main order saves ocean freight.
框架、胶条、五金等备件均可单独供货，标准交期 7-15 天；配件随大货一起发出可以节省海运费。
Goods are shipped as knock-down packs or full containers, maximizing container loading rate to cut your ocean freight cost.
分为散件打包、整柜，最大化货柜装载率，帮客户降低海运成本。
We provide a full set of technical documents for your permit application. Final approval follows local building regulations.
我们提供全套技术资料用于报建申请，最终审批结果遵循当地建筑法规。
Our in-house engineering team provides layout drawings, structural drawings and 3D renderings. Basic design before project confirmation is free of charge.
我们有自有工程团队，可提供平面布置图、结构图与 3D 效果图，项目确认前的基础方案设计免费。
Minor changes are possible before production scheduling. Once production starts, changes will increase cost and extend lead time.
未排产之前小修改可以；已经开始生产后修改图纸，会增加成本并且拉长交期。
Our products meet CE-related standards. Full documentation is provided to support your local approval process.Final approval is subject to the local authorities.
产品可满足 CE 相关标准，并提供全套资料支持客户当地审批（最终审批以当地部门为准）。
Yes. We can apply your brand and customize branding details as required.
支持，可按客户需求贴牌及定制品牌标识。
Yes. We can sign a non-disclosure agreement before you share project details.
可以，我们可在分享项目细节前签署保密协议。
Our standard trade terms are EXW and FOB. CIF and other terms can be discussed case by case.
标准贸易条款为 EXW、FOB；CIF 及其他条款可具体商议。
Yes. Most of our product lines can be adjusted to meet project requirements.
支持，绝大多数产品线可以按照项目需求做非标调整。
Normally 30% deposit on contract confirmation and 70% balance before shipment. Other terms are negotiable.
常规：合同确认付 30% 预付款，发货前结清 70% 尾款；其他付款条件可以进一步协商。
USD is our standard currency for quotation and settlement. Other currencies are negotiable.
默认使用美元报价和结算，其他货币可协商。
Project location, usage, dimensions, number of floors, quantity, local wind and snow load data, and any special customization requirements.
项目所在地、用途、尺寸、层数、采购数量、当地风雪荷载参数以及特殊定制要求。
Normally within 24-48 hours after receiving your complete requirements.
收到完整需求信息后，通常 24-48 小时内提供报价。
We normally provide drawings plus remote installation guidance, with local workers carrying out the work. Sending our engineers abroad requires extra travel, labor and visa costs.
常规提供图纸 + 远程安装指导，由当地工人完成施工；如需我方工程师出国，需要额外承担差旅、人工、签证成本。
Yes. Every shipment comes with installation manuals and video guidance, plus remote technical support.
提供，每批货都附带安装手册与视频指导，并有远程技术支持。
Man-made damage, unauthorized on-site modification, improper maintenance and natural disasters are not covered.
人为损坏、现场私自改造、维护不当、自然灾害，不在质保覆盖内。
The main steel structure is covered for 10 years, and doors, windows and accessories for 6-12 months.
主钢结构质保 10 年，门窗及配件质保 6-12 个月。
The warranty covers the main steel structural frame, factory-installed doors and windows, and original accessories.
质保范围为主钢结构框架、工厂预装门窗以及原厂配件等。
For standard orders, 5-15 working days after drawing confirmation and deposit received. Customized orders take longer accordingly.
标准订单，图纸确认并且收到预付款后 5-15 个工作日；定制产品周期会相应延长。
The MOQ is 1 unit. Larger quantities get better unit prices.
最低可订 1 套；大批量采购可以拿到更优惠的单价。
Factory self-inspection documents are provided free of charge. Third-party reports need prior arrangement and will incur extra cost and time.
出厂自检资料免费提供；第三方检测报告需要提前沟通，会产生额外费用与周期。
We have completed over 500 modular building projects globally.
全球累计完成 500 个以上模块化建筑项目。
We have over 20 years of experience in manufacturing container and modular houses.
我们拥有 20 年以上集装箱与模块化房屋生产制造经验。
Our production park covers 33 acres and is located in Hebei Province, China.
生产园区占地 33 英亩，生产基地位于河北省。
Our products have been delivered to more than 30 countries worldwide.
产品已经交付全球 30 多个国家。
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